phpone Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to all personal data processed by phpone in connection with the operation of the phpone platform, including the casino, sportsbook, crash games (Aviator, Mines Grand), bingo, slots, and all related services accessible at phpone.ws.

phpone is committed to protecting the privacy and personal data of all users, with particular regard to the rights of Philippine residents under applicable data protection legislation. This Policy is designed to be transparent about our data practices so that every Filipino player who uses phpone can make informed decisions about their personal information.

This Privacy Policy should be read alongside phpone's Terms & Conditions and Responsible Gaming Policy, which together govern your use of the phpone platform. Capitalised terms not defined in this Policy have the meanings given to them in phpone's Terms & Conditions.

If you have any questions about this Privacy Policy or phpone's data practices, please contact our support team using the details in Section 13 below.

2. Personal Data We Collect

phpone collects the following categories of personal data in connection with the operation of the platform:

2.1 Data You Provide Directly. The majority of personal data phpone holds about you is data you provide voluntarily during registration, phpone Login account management, or when contacting customer support. Providing accurate information is a requirement of your account agreement with phpone.

2.2 Data Collected Automatically. When you access phpone.ws, our servers automatically log certain technical data including your IP address, device identifiers, browser type and version, referring URL, and pages visited. This data is used for platform security, fraud prevention, and aggregate performance analytics.

2.3 Data from Third Parties. phpone may receive personal data about you from third-party sources in limited circumstances, including: identity verification services used for KYC; payment processors such as GCash and Maya confirming transaction details; and fraud detection services. Such data is handled in accordance with this Privacy Policy.

3. How We Use Your Personal Data

phpone uses the personal data it collects for the following purposes:

• Account Management: To create, maintain, and manage your phpone account, including processing your phpone Login, authenticating your sessions, and enabling account settings such as deposit limits and self-exclusion tools;
• Identity Verification (KYC): To verify your identity, age (21+ requirement), and payment methods in compliance with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations;
• Payment Processing: To process PHP deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, GrabPay, QR Ph, 7-Eleven CLiQQ, and USDT TRC20, and to maintain accurate financial records;
• Platform Operation: To deliver and improve phpone's games, sportsbook markets (PBA, NBA, UFC, boxing), crash games, and all other platform features;
• Customer Support: To respond to your enquiries, resolve disputes, and provide 24/7 customer support in English tailored to the Philippine market;
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and other prohibited conduct that may harm phpone or its players;
• Legal Compliance: To comply with applicable Philippine and international laws, regulatory requirements, court orders, and lawful requests from competent authorities;
• Responsible Gaming: To monitor gaming activity for indicators of problem gambling and to administer responsible gaming tools including self-exclusion, deposit limits, and session reminders;
• Service Communications: To send you transactional notifications such as deposit confirmations, withdrawal updates, account security alerts, and material changes to phpone's terms or policies.

phpone does not use your personal data for automated individual decision-making that produces legal or similarly significant effects without a human review process being available upon request.

4. Legal Basis for Processing

phpone processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of your account agreement with phpone, including account management, payment processing, and platform delivery;
• Legal Obligation: Processing necessary for phpone to comply with applicable legal and regulatory obligations, including AML/KYC requirements, age verification, and transaction record-keeping;
• Legitimate Interests: Processing necessary for phpone's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring — where such interests are not overridden by your fundamental rights;
• Consent: Where phpone relies on your consent as a legal basis for processing — for example, for optional marketing communications — you have the right to withdraw that consent at any time by contacting phpone customer support or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. Sharing Your Personal Data

5.1 Service Providers. phpone shares personal data with carefully selected third-party service providers who assist in operating the phpone platform. These include payment processors (GCash, Maya, BPI, BDO, Metrobank, GrabPay), certified game software providers, KYC and identity verification services, cloud hosting providers, and customer support tooling vendors. All such providers are bound by data processing agreements requiring them to process your data only on phpone's instructions and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Authorities. phpone may disclose personal data to relevant Philippine government agencies, regulatory bodies, law enforcement authorities, or courts where such disclosure is required by applicable law, regulation, court order, or lawful authority. phpone will only disclose the minimum data necessary to fulfil such obligations.

5.3 Anti-Money Laundering Obligations. As part of phpone's AML compliance programme, certain transaction data and identity information may be reported to relevant financial intelligence authorities where legally required.

5.4 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of assets involving phpone, your personal data may be transferred to the successor entity as part of that transaction. phpone will notify registered users of any such transfer and the successor entity will be required to honour this Privacy Policy.

5.5 No Sale of Data. phpone does not sell, rent, trade, or otherwise disclose your personal data to third-party marketers, data brokers, or advertising networks for commercial purposes. Full stop.

6. International Data Transfers

phpone's primary operations are directed at the Philippine market, and we process the majority of personal data through infrastructure serving players in the Philippines. However, certain service providers engaged by phpone — including cloud hosting services and game software providers — may process data in jurisdictions outside the Philippines.

Where phpone transfers personal data internationally, we take steps to ensure that an appropriate level of protection is maintained, including through the use of contractual safeguards such as data processing agreements incorporating standard data protection clauses, and by selecting service providers who maintain internationally recognised data security certifications.

If you have questions about the specific safeguards phpone has in place for any particular international transfer, please contact our support team using the details in Section 13.

7. Cookies & Tracking Technologies

7.1 What Cookies phpone Uses. phpone uses cookies and similar technologies on phpone.ws for the following purposes:

• Essential Cookies: Strictly necessary for the phpone platform to function. These include session authentication cookies that keep you logged in during your phpone Login session, security tokens, and load-balancing cookies. These cannot be disabled without affecting platform functionality;
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming tool configurations;
• Analytics Cookies: phpone uses privacy-respecting analytics tools to collect aggregate, anonymised data about how players navigate phpone.ws. This data helps us improve the platform experience. No personally identifiable data is included in analytics reports.

7.2 What phpone Does Not Use. phpone does not use third-party advertising cookies, cross-site tracking technologies, social media tracking pixels, or any other cookies designed to build advertising profiles based on your browsing behaviour across the web.

7.3 Managing Cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the phpone platform, including the phpone Login function. Most modern browsers offer granular cookie controls — refer to your browser's help documentation for instructions.

8. Data Retention

phpone retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

Where a legal obligation or ongoing dispute requires phpone to retain data beyond the standard retention period, we will do so only for the duration necessary to fulfil that obligation. phpone will notify you if we are required to retain your data beyond our standard periods where it is practicable to do so.

9. Data Security

phpone implements a layered set of technical and organisational security measures designed to protect your personal and financial data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and phpone's servers, including during phpone Login sessions, deposits, and withdrawals;
• Encryption at rest for sensitive personal data and financial records stored on phpone's infrastructure;
• Access controls ensuring that only authorised phpone personnel with a legitimate need can access personal data, operating on a least-privilege principle;
• Two-factor authentication (2FA) available to all phpone account holders and mandated for phpone's internal administrative systems;
• Regular security assessments and penetration testing of the phpone platform and infrastructure;
• Incident response procedures to detect, respond to, and recover from personal data breaches, including notification to affected users and relevant authorities where legally required.

While phpone takes data security seriously and applies industry-standard measures, no online platform can guarantee absolute security. phpone cannot be held liable for unauthorised access to your personal data resulting from circumstances outside phpone's reasonable control, including compromise of your own device or account credentials.

You play an important role in keeping your phpone account secure. Use a strong, unique password for your phpone Login, enable 2FA, and never share your login credentials with anyone. Contact phpone customer support immediately if you suspect your account has been compromised.

10. Your Privacy Rights

As a user of phpone and a resident of the Philippines, you have the following rights with respect to the personal data phpone holds about you:

• Right to Access: You have the right to request a copy of the personal data phpone holds about you and to receive information about how it is used;
• Right to Correction: You have the right to request that phpone corrects any inaccurate or incomplete personal data held about you. You can update basic account information directly through your phpone account settings;
• Right to Erasure: In certain circumstances — for example where phpone no longer has a legal basis to retain your data — you have the right to request deletion of your personal data. Note that phpone is required to retain certain data by law (see Section 8) and cannot delete data subject to mandatory retention obligations;
• Right to Object: You have the right to object to phpone processing your personal data on the basis of legitimate interests where you believe your fundamental rights and freedoms override those interests;
• Right to Restrict Processing: In certain circumstances, you have the right to request that phpone restricts the processing of your personal data while a dispute or objection is being resolved;
• Right to Withdraw Consent: Where phpone processes your data on the basis of your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing;
• Right to Data Portability: Where technically feasible and legally applicable, you may request that phpone provides your personal data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact phpone customer support using the details in Section 13. phpone will respond to all valid data rights requests within the timeframes required by applicable law. phpone may need to verify your identity before fulfilling a data rights request to ensure your information is not disclosed to unauthorised parties.

If you are dissatisfied with phpone's handling of your personal data or your data rights request, you have the right to lodge a complaint with the relevant data protection authority in the Philippines.

11. Children's Privacy

phpone's platform is strictly intended for adults aged 21 years and over. phpone does not knowingly collect, process, or store personal data from any individual under the age of 21. Age verification controls are applied at the point of registration, and KYC verification is used to confirm that all account holders meet the minimum age requirement.

If phpone becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you have reason to believe that a minor has registered a phpone account, please notify us immediately through the contact details in Section 13.

This restriction is consistent with Philippine regulations governing minimum age for participation in casino-style gaming and sports betting activities.

12. Updates to This Privacy Policy

phpone may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal and regulatory requirements. When we make material changes to this Policy, we will notify registered phpone account holders by email to the address on record and/or by a prominent notice on the phpone platform, at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent version came into effect. We encourage you to review this Policy periodically to stay informed about how phpone protects your data.

Your continued use of the phpone platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the updated Policy, you should cease using the phpone platform and may request account closure by contacting customer support.

phpone maintains an archive of previous versions of this Privacy Policy, which are available upon request by contacting our support team.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or phpone's handling of your personal data, please reach out to our customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 inside your phpone account after phpone Login
• Support Hours: 24 hours a day, 7 days a week (UTC+8 / Philippine Standard Time)

When submitting a data rights request, please include your full name, registered email address, and a clear description of your request. phpone may request additional verification information to confirm your identity before processing the request.

phpone aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within the timeframes required by applicable law. For urgent account security matters, we recommend using the Live Chat function available inside your phpone account for the fastest response.

For responsible gaming support, self-exclusion requests, or information about problem gambling resources available to Philippine players, please visit the phpone Responsible Gaming page.